.Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus.Key Job Accountabilities:- Manage the customer relationship.- Lead Customer Focus Team to deliver appropriate levels of customer service and satisfaction.- The Program Manager is responsible for managing the tactical, business customer relationship.- Manage and Lead Tactical Customer Support.Additional Accountabilities:- Lead Customer Focus Team to deliver appropriate levels of customer service and satisfaction:- Develop and lead the team such that members are engaged, responsible and productive to satisfy internal external metrics.- Support the customer focus team in continuous improvement / lean activities and programs.- Work with team members to present issues and alternatives to the customer.- Ensure the CFT is properly interpreting and executing contractual requirements.- Manage and Lead Tactical Customer Support:- Work with CFT to provide acceptable commitments based upon customer demand and Plexus capabilities.Work with Customer Focus Team to ensure demand is properly loaded into Master Production Schedule (MPS) and driven through to the Materials Requirements Planning (MRP) system.- Monitor customer's open orders.- Obtain, analyze and report customer's rolling, periodic forecast.- Coordinate, negotiate and communicate commitment dates on customer orders.- Work with CFT to hold effective Kick-offs and Manufacturing Readiness Reviews (MRR's).- Exhibit a working knowledge of the program's financial metrics (i.E., Profit & Loss (P&L), Balance Sheet, return on capital employed (ROCE), etc.).Participate in periodic revenue reporting updates and work with finance to establish customer goals.- Negotiate with the customer to maximize recovery of appropriate costs (i.E., purchase price variance (PPV), non-recurring expense (NRE)) and increase profitability.- Coordination of periodic pricing reviews.- Ensure timely OIX resolution through:- Verification and communication of OIX to customer.- Drive OIX resolution from customer (with MTM and CM).- Ensure Engineering Change Orders (ECO's) are implemented effectively and priced appropriately.- Escalate issues as appropriate through internal site management and corporate resources.- Maintain an awareness of the customer's life cycle plan for assemblies and product lines.- Coordinate timely execution of quotes for existing customers as required.Submit Request for Quotation (RFQ) to quoting.- Lead CFT in quote review.- Provide quote to customer/CM.- Manage customer relationship.Maintain high levels of customer satisfaction with an advocacy attitude and drive.- Provide timely response to customer requests with answers and commitments