.Program ManagerLocation: Mexico / SpainAbout US: smartShift is the world's leading provider of intelligent automation for SAP transformations. smartShift Intelligent Automation (R) offers a better way for SAP customers to migrate and optimize their custom code. With its patented AI-powered solutions, smartShift delivers secure, stable, and optimized code in weeks rather than the months required by conventional approaches. smartShift is trusted by many of the world's largest SAP customers and has been used to modernize over 3,000 SAP systems, converting over 2.5 billion lines of code.Overall Purpose of the role:As Program Manager, you will be responsible for managing large programs or clusters of projects focusing on program governance, defining methodology and best practices, and facilitating the use of archives & tools for the Customer Success department.Working in close collaboration with customers and partners, you will ensure that all programs are running on track and as planned. You will ensure timely delivery of the programs and highlight risks at earlier stages with clear mitigation strategies.Responsibilities:Manage a large or cluster of SAP projects.Extensive experience working for large IT services/IT outsourcing companies, with strong client-facing and delivery experience.Focus on customer engagement management and relationships—overseeing project delivery. Work with customer/partner management teams, system owners, and their technical architects to ensure timelines for delivery of solutions are understood and any issues/risks documented and actioned/escalated.Ensure project processes and approval gateways are defined and met in the delivery plan.Establish and maintain a project plan to track and monitor delivery progress for the agreed schedule. Agree on reporting profiles with existing business teams to include resource profiles, costs, and milestone achievement status. Provide reports on status and progress as required.Manage the project time management plan defined by senior management.Build schedules based on internal standard WBS, contractual targets, and data provided by all stakeholders.Provide timely updated schedule/revenue situation highlighting the gap between actual and baseline.Focus on early identification of potential delays (critical paths), including the status on risks and margins related to schedule.Consolidate, review, and present program data and reports to Customer Success leadership. Provide data on:Progress of the project.Milestones being achieved on time or not.Progress on mitigation of the risks.Financial data such as budget, margins, and actual cost.Timely Dashboard for Business Reviews.Qualifications & Skills:Education:Bachelor/Postgraduate in Engineering (IT, CS, ECE & EEE or Equivalent).Behavioural Competencies:Excellent communication skills (Spanish and English are musts) and ability to influence, negotiate, and communicate at all levels, including Top Management