Completed Bachelor Degree or equivelent.
- Program/Project or Product management experience.
- Experience using reporting and analysis tools such as Excel, SQL, Tableau or similar.
- Experience in program administration skills - this includes organization, managing details, keeping multiple tasks/projects on track, time management, and delivering results.
- Experience in a team environment on multiple projects with changing priorities.
- Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail, and work independently in a fast-paced and rapidly changing environment.
- English Intermediate Level (Will require to talk with people outside Mexico)
Job summary
Have you ever ordered a product on Amazon and had it delivered to a pick up Locker and wondered how we know the box will fit, the slot will be available and exactly when it will arrive?
Are you curious about what kinds of systems and processes must be running behind the scenes to power the whole operation?
Then this role is for you.
Access Points is seeking an exceptional, scale up focused analyst who will be responsible for quality improvement in last mile delivery operations for our fast growing business in Amazon Lockers and Counter Pickup across Mexico.
Amazon Access Points is a fast grown entrepreneurial business that uses technology to provide safe, secure and convenient pickup and return options.
Our business channels include, delivery lockers and phone based apps to complete deliveries.
We are developing exciting new partnerships for store locations and new ideas like package-less returns to reduce costs, manage our environmental impact and make the process easier for our customers.
We care about your career growth, too.
As part of a global team you will have the opportunity to influence and drive global strategies.
You'll work across multiple functions and teams giving you a wide variety of career growth opportunities.
Whether your goals are to explore new technologies, take on bigger problems, or get to the next level, we'll help you get there.
Our business is growing fast, and our people will grow with it.
AmazonMexico
Key job responsibilities
- Become an expert in Access Points operations and identify the biggest opportunities to optimize customer shipments (delivery accuracy, speed & cost.)
- Own the day-to-day performance with transportation carriers - drive for constant improvement of key performance metrics.
- Manage escalations from business units, individual programs, SDS agents, ORQ agents and carrier POC's with mínimal oversight.
Prioritize appropriately, route to appropriate teams, and drive for fast resolution.
- Structure and manage weekly meetings with carriers.
Drive for quality for Amazon customers while preserving carrier relationships and continuously improving the program for both.
- Dive Deep on issues.
Define problems, identify and obtain the necessary data, synthesize solutions, and communicate them clearly to the right audience
- Investigate quality related escalations from internal and external customers, find the root cause and develop sustainable solutions so the defect can't happen again.
- Identify opportunities to deliver step-changes in the quality of last mile delivery performance through configuration, parameter adjustment, and product improvements, track the realized savings and impacts, and communicate results with senior leaders.
- Develop materials, reporting and tools for customer service, delivery drivers, internal/external partners
- Completed Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or equivalent education/experience
- Proven experience using SQL to maintain a business function
- 3 + years of general experience from which at least: 2+ years of Operations experience in a Program/Product/Business manager role.
- or 2+ Experience in program management, logistics, operations, supply chain, transportation, or equivalent education/experience
- or 2+ years of professional experience in quantitative analytics or business intelligence.
- Experience with large databases
- Proficient English.