Please submit your resume in English - we can only consider applications submitted in this language.Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.Minimum Qualifications:Bachelor's degree or equivalent practical experience.5 years of experience in program or project management.Experience with consumer-facing products.Preferred Qualifications:5 years of experience managing cross-functional or cross-team projects.Experience with release management life-cycles and project milestones.About the Job:A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.Responsibilities:Build and manage Google's consumer hardware service operations aligning with our global strategy.Lead relationships with local vendors, ensuring they meet performance and timeline goals.Own the customer experience, operational performance, and financial results in the country.Collaborate across teams to develop innovative programs that ensure support for customer returns and repair.Track performance metrics, create scorecards, and conduct regular business reviews.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.#J-18808-Ljbffr