The Program Manager will manage end-to-end instructor-led live training learning solutions for Dynatrace Customer Enablement, including (Instructor Led (ILT), and Lab-based training). They will make a substantial impact by managing the developing program for learner-centric experiences and aligning them to Dynatrace business priorities. The Program Manager requires a high degree of analytical ability to find opportunities to improve user development through change and creativity — proposing and developing the appropriate learning solution(s) to meet the business objectives of Dynatrace as well as bringing the solutions to market.As a program manager, this role will require interaction with various expert teams, providing instructional guidelines and objectives but relying on subject matter experts, developers, instructional designers and delivery teams to develop and deliver a wide range of offerings. Expertise in the ability to establish governance and processes to interact coordinate with various development teams, operations teams, SMEs, gather requirements and develop project plans to support the learning needs and opportunities across the Platform is a requirement.As a Program Manager, they will have to have demonstrated experience in creating highly technical, hands-on training in a variety of application such as instructor-led-training (ILT), and the T3 (train the trainer) delivery format. The Program Manager possesses a rare blend of business and technical savvy; a big-picture vision, the drive and tactical ability to make that vision a reality. They should possess an a solid in-depth understanding of adult learning theory principles and are be able to balance responsibilities as of an instructional designer and a program manager. The ILT Program Manager will initiate and manage the lifecycle of projects related to the customer enablement programs.#J-18808-Ljbffr