Program Specialist

Quickly and efficiently respond to incoming calls and faxes, identify how best to assist.- Document calls in appropriate tracking systems, and handle/escalate calls per established procedures.- Conduct insurance verifications to understand if patient's prescribed therapy is eligible for coverage. Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications.- Liaise with partner distributors and pharmaceutical manufacturers to request products per the program's guidelines and track shipments.- Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.- Be familiar with the market place and the insurance options available for patients. Educate patients on the available options as appropriate.- Assist with training new team members by shadowing/reverse shadowing them and serving as a data checker by reviewing data entered in the program's tracking system.- Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication; i.E. uses grammaticallycorrect and concise language.- Other duties as assigned.**Labcorp is proud to be an Equal Opportunity Employer**:As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.For more information about how we collect and store your personal data, please see our Privacy Statement.