Proven experience in a client facing consultative role working with large, complex enterprise customers- Experience in technical, enterprise software engagements- Excellent written and verbal communication skills- Strong attention to detail and organizational skills- Strong quantitative and analytical skills- Bachelor's degree- Proficiency in Microsoft Office (Word, Excel)- Strong interpersonal/communication skillsJob summaryWe are seeking a Programmatic Solutions Consultant (PSC) to support enterprise self-service clients on the DSP. The PSC will develop and deepen long term relationship with our enterprise agency and advertiser clients by owning the end to end engagement including: training, onboarding and implementation, technical support and troubleshooting. The PSC will drive strategic consultation of DSP best practices with clients spanning campaign setup/optimization and integrations, serving as a point of escalation and advocate for the client within Amazon.Key job responsibilitiesOwn the relationship with clients and provide high-touch proactive support such as onboarding, education, continuous product usage consultation, and industry best practices to ensure client success- Define priorities for campaign management and optimization initiatives based on deep knowledge of the industry, its competitive landscape and key business issues.- Be owners for current campaigns performance, future strategy and competitive scenarios.- Navigate multiple stakeholders; bridge organizational and structural gaps with a focus on customer results and satisfaction.- Help drive evolution of Amazon DSP into a client friendly tool via ongoing client feedback loop and close collaboration with cross functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)- Serve as the primary point of contact for technical issues; communicate, triage, and manage open tickets to resolution- Define and improve processes and tools for the Solutions Consultant team to serve clients better- Design and deliver performance updates, business reviews and growth opportunity presentations to key agency contacts- Experience in programmatic advertising, DSPs, and/or ad tech- Well versed in campaign setup and optimization techniques- Understanding of HTML/XML coding, Web Browsers and ability to edit using basic text editors