**Programme Manager**
**Role Purpose.
**
Global Transformation Programme Managers plan, mobilise and direct change programmes of varying complexity from inception to closure.
They are typically responsible for leading and managing large scale change programmes and business transformations.
They act as a role model, demonstrating active leadership and communication.
Programme Managers are responsible for deploying the Global Transformation Programme Management framework and other Business Transformation Frameworks (BTF) within their programme and instilling good programme disciplines.
The role holder has end to end responsibility for all aspects of the programme, defining and planning the programme, managing mobilisation, controlling execution and managing implementation, change and benefits realisation.
They work closely with the Delivery Director to ensure alignment of their programme with the wider change portfolio and the Group Strategy, Values and Behaviors.
Programme Managers will often play a people / team management role within the projects / programmes they work on.
As members of the Global Transformation management team, they may also have line or assignment management responsibility for a group of more junior resources within their resource pool (as related to their job family).
**Main activities**:
Oversees the development of a well-defined programme plan.
Coordinates planning across multiple Project Managers and delivery partner teams.
Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk.
- Working with Delivery Directors / Programme Directors
/ Senior Programme Managers obtains buy-in, collaborates
and influences senior management stakeholders for all key programme plans, commitments and changes.
- Proactively determine, analyse and identify performance metrics and measurements and dictates improvement plans to track and drive on time delivery and adherence to budget.
- Actively manages and co-ordinates the programme plan/roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits
- Baselines the plan requirements, designs, budget and scope during Programme Definition.
Manages changes through the change control process.
Challenges and intervenes where there is scope creep, budget overrun, plan slippage and benefits.
- Obtain sponsor and stakeholder sign-off for deliverables, formally close programme, assess stakeholder satisfaction and capture feedback.
Captures key learns from each programme and feeds back into Global Transformation methodologies and best practice
- Anticipates and identifies existing or emerging risks/issues.
Oversees the tracking of strategic programme risks/issues/dependencies, assesses the impact on the benefit realisation for the programme and takes action to minimise impact, actively challenging and removing obstacles
- Plans and manages the implementation of the change, to ensure business benefits are realised and that the transition from current state to target state is smooth.
Ensuring that the organisation and other change audiences are ready, willing and able to function in the new business environment
- Works closely with delivery partners on planning, design and estimating, bringing together delivery partner teams; actively managing dependencies between these teams and other projects and programmes
- Acts as a change leader with the business leadership and business sponsor - a visible and clear leader for the programme and the delivery of its outcomes and benefits
- Identifies and removes barriers to programme success
- Promotes pace and energy within the team and leads by example
Requirements
**Requirements**:
Excellent understanding of Business Transformation Frameworks, Agile methodologies and best practice techniques
- A thorough understanding of the purpose, values, culture and fundamentals of the Global Transformation
- Outstanding understanding of HSBC Group structures, processes and objectives
- Strong understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders
- Very strong knowledge of the external environment - regulatory, political, competitors etc.
- Understanding of the delivery organisations within HSBC - global mindset, understanding of delivery partners etc.
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A knowledge of the initiation process, planning, monitoring and control etc.
Experience
- Proven ability to work across regions whilst maintaining a global perspective
- Demonstration of commerciality with strong financial acumen
- Proven ability to work with senior stakeholders and business sponsors
- Evidence of ability to make key strategic decisions
- Delivery of large scale complex programmes at pace,developing high performing interchanging teams to support delivery at each stage
- Strong people and team management experience
- Proven implementation, change management and benefits realisation experien