.Job Title: Project/Campaign ManagerJob Description: We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.Our game-changers:Challenge ConventionsDeliver outcomes unimaginedCreate experiences that go beyond WOWIf this is you, we would love to discuss career opportunities with you.In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.Responsibilities:Responsible for managing and overseeing projects while maintaining direct communication and interaction with clients throughout the project's lifecycle.Become the SME for your incentive campaign(s) or program(s) and be prepared to provide insights for optimization and growth.Accountable for payments and accruals follow through.Responsible for tier 2 support for partners and owning the relationship between one or more clients and the internal project team, ensuring that the project meets the client's requirements, expectations, and goals.Program Management:Manage Target Setting Process: Engage with finance, operations, and other stakeholders to set baselines and target logic for Surface Accelerator programs.Document Decisions: Create and maintain program documentation, including decisions and mid-year adjustments.Support Field Communications: Manage field communications and support inquiries, exception, and escalation cases.Data Reporting and Insights:Collaborate with Reporting Team: Ensure accurate setup and maintenance of reporting dashboards.Performance Analysis: Conduct program performance analysis and assess impact, providing data insights for optimization and growth.Client Management:Direct Communication: Maintain direct communication with clients throughout the project's lifecycle