Job DescriptionThe Operations Coordinator supports the research schedule for our BASES Neuroscience team for multiple regions globally, liaising with the operations team to meet day-to-day objectives, and manages the Neuro@Home Panel and its execution to deliver research data to our clients.
This includes identifying and connecting qualifying panelists to studies, monitoring fieldwork progress to meet our objectives as needed, managing the panel health and efficiency, and developing fielding materials based on client objectives.
The Operations Coordinator will work within a cross-functional team to meet research deadlines on time, on budget, and with quality in mind.
Responsibilities: Obtains proficiency in all tools needed to support BASES Neuroscience projectsClear, concise, and professional communication with internal team, panelists and external vendorsMaintains internal database of qualified participants Develop a strategy to expand database as neededSupports project requests with incidence checks and timeline feedbackSchedules and assigns qualified participants for fieldwork Works with external vendors as needed to schedule qualified participants for fieldworkMonitors all live studies daily to identify any in-field issues earlyEscalates at-risk projects appropriately as soon as identifiedSolution-oriented in resolving feasibility issues and recommending solutionsSeeks opportunities/shows enthusiasm for value added projects beyond the 'normal' project specific workProactively identifies High Priority studies and works with internal teams to execute successfullyWorks directly with 3rd party vendors to successfully manage expectations for sampling requirements and executing projects, ensuring that vendors understand and follow best practices as set forth by leadershipProvides feedback to vendors and internal leaders as appropriateRecords accurate and timely data for metrics tracking and financial reportingWilling to work as a team by taking on shared tasks such as vacation/sick day coverage, etc.Contributes to team discussions and non-production projects as neededWorks well with other internal partners across Commercial and Operational teams to deliver on time and high-quality study execution, fostering a professional and friendly environment while working with others across the business.QualificationsPrevious experience in project managementMandatory oral and written communication in EnglishStrong organization and high attention to detailInterpersonal and customer service skillsProblem solving skillsBachelor's degree or equivalent experience and educationFamiliar with Microsoft Office Suite (Word, Excel, etc.
)Additional InformationWhat's in it for you?Comprehensive compensation package Peer recognition program comprehensive health insurance flexible work environment Hybrid work model Career development tailored to NielsenIQ roles Access to on-demand learning content and NIQ social communities Mentor programs Our benefits Flexible working environment Health insurance Parental leave Life assurance Volunteer time off And more....... REF40137QOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)About NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
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