.The Program Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.**Responsibilities**:- Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.- Ensures change control is executed throughout program.- Ensures appropriate program staffing levels.- Ensures creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.- Ensures resources are assigned to program & monitor commitment.Ensure change control is executed throughout program.- Identifies, documents, and understands program dependencies.- Identifies key stakeholders who participate in program scope definition.- Tracks actual program costs, identify variances, and reforecast program costs as needed.- Measures program management performance against standards.- Ensures appropriate program staffing levels.- Establishes program communication needs and create program communication plan.- Creates the program risk management plan.- Works with procurement team to create, administer, track, and eventually close program contracts.- Makes recommendations for training and development needs for assigned personnel.- Coaches and evaluates team's performance and makes recommendations for pay increases, promotions, etc.**Qualifications**:- 5-8 years of experience- Qualification in program management or equivalent (PgMP/PMP/PRINCE2)- Demonstrated having worked as a Program or Project Manager and/or Lead medium to large cross-functional projects with commensurate people management experience**Education**:- Bachelor's/University degree or equivalent experienceThis role is expected to manage various products verticals and projects, and will involve business/internal negotiations, stakeholder management, continuous improvement/reengineering opportunity identification, systems enhancements, and strategy execution, including ownership/coverage of work migrations parallel run and operations handover/stabilization for transition-related initiatives
