.The Project Intermediate Manager provides leadership and supervisory responsibility for medium-sized operational/administrative team(s)) of clerical/support employees.Work generally affects own team as well as other closely related work teams. Full supervisory responsibilities. including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.**Responsibilities**:- Manages work flow or process change and redesign; forms a strong basic understanding of the specific product or process associated with a project under management.- Maintains project support from concept to post implementation.- Handles questions, assesses issue root cause, and develops/implements process enhancements post implementation.- Participates in the identification, assessment, and resolution of issues impacting a project including but not limited to root cause analysis as well as development and orchestration of remediation plans through to resolution.- Develops detailed project plans and maintains project schedules; prioritizes tasks and acquires required resources as necessary.- Coordinates projects, which may require constructing and communicating a business case that typically involves a significant change to an existing system and/or process.- Utilizes interview techniques, system knowledge and Customer input to develop requirements and project plans for all operational needs on moderately complex projects.- Ensures a successful implementation by working with developers, testers and customers and providing direction in resolvingproblems or issues.- Coordinates all operational readiness needs: Process Changes, Capacity, Training and Communications.- Provides regular updates on the progress of project/program implementation to project team, customers, developers and seniormanagers on project team.- Becomes the Subject Matter Expert for each project/program and supports all questions, issues resolution or Process enhancement post implementation.- Delivers formal and informal presentations to a variety of audiences.**Qualifications**:- 2-5 years of relevant experience- An understanding of key Systems Development Lifecycle as well as LEAN concepts and techniques.- Knowledge of and experience in Internet, E-Services, Technical Support, Mobile or alternate servicing channels.- Must have a moderate degree of expertise in the development of requirements and project plans**Education**:- Bachelor's/University degree or equivalent experience- **Job Family Group**:Commercial and Business Sales- **Job Family**:Commercial Business Development- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster
