Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your Role and Responsibilities
As a project manager SAP, you will serve as a client-facing practitioner responsible for selling, leading, and implementing expert services using the breadth of IBM's offerings and technologies. A successful SAP Consultant is considered by clients as a trusted business advisor who collaborates to provide innovative solutions for solving the most challenging business problems.
You will work on projects that assist clients in integrating strategy, process, technology, and information to enhance effectiveness, reduce costs, and improve profit and shareholder value. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries.
Required Technical and Professional Expertise
Project manager with experience as cutover and Hypercare lead;
Cutover experience:
Developing and maintaining a detailed cutover activity and resource plan (business and technical tasks) and ensure alignment with project and programme plan milestones. Ensuring that Site and Project resource levels and quality are appropriate to support delivery of the cutover plan. Resolve any variances with the Deployment Manager and Site Lead. Ensuring the site team understand their cutover responsibilities – hold a "dress rehearsal" ahead. Managing risks and issues, escalating as required to the Deployment Manager in the first instance to ensure mitigation. Track progress against detailed cutover plan, ensuring the site team provide timely updates. During live cutover, act as the site cutover coordinator, leading the control centre, ensuring adherence to plan and managing any variances in conjunction with key members of the site and project teams. Driving closure of key post go live cutover activity and associated issues post go live items from the cutover plan.
Hypercare:
Plan and arrange post go-live hypercare structure and organisation. Triage tickets raised and co-ordinate activities across all teams. Communicate with incident requester for any additional required information. Allocate incidents to the correct individuals in the relevant resolver group(s) for resolution. Coordinate incident resolution between resolver groups as required. Manage escalations and setup cross-stream working groups to resolve issues if required. Prepare and run the end of day Hypercare meeting and the sending of the daily Hypercare mail.
Preferred Technical and Professional Expertise
Proficient English (C1)
HANA
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