Career Area:
Engineering
**Job Description**:
POSITION DESCRIPTION:
Join a dynamic aftermarket team with growth opportunities. The Customer Services Project Management team consists of a group of leaders who are dedicated to making customers successful by delivering sustainable aftermarket solutions that meet both current and future energy demand. This position has primary accountability for administration and support of PRU (Package Refurbishment and Upgrade) projects. The incumbent will provide timely and accurate definition support, managing project creation of bookings and quality feedback to PRU Project Management. Individual will work directly with Project Manager on creation and administration of customer orders in support of customer technical and commercial requirements. This role is responsible for administration of wide spectrum of projects, including full package refurbishment, engine uprates, SoLoNOx conversion, compressor restages, systems upgrades, control retrofits, and station controls. If you're looking to further develop your career in Solar's fast growing aftermarket business, this position is for you.
PRINCIPAL RESPONSIBILITIES & KNOWLEDGE:
Plans, schedules, manages, and monitors the project management order to facilitate the execution of Customer Services PSU projects.
The scope of this position includes and not limited to:
- Initial setup (Salesforce, Baan and 42 updates)
- Translation and understanding of customer proposal of customer purchase order
- Document Control (PSU & Refurb)
- Logistics, Commissioning coordination and paperwork
- Update Unit RTS and Delivery dates
- Request team assignments from Salesforce
- Add team members to Salesforce
- Monitoring Past Due Invoices in Salesforce
- Monitor past due Milestones
- Monitor and Manage Metrics for Project Order Audits and other Project support activity
- Update and release of salesforce sales order docs (project scope)
- Field Quality Feedback Entry (Tech Connect & other DB)
Qualifications: Requires a minimum of 3-5 years of turbomachinery experience with Solar product lines. Preferred a strong familiarity with Solar's Customer Service organization with an emphasis on District operations and OH operations. Must be able to direct a wide range of activities to accomplish project requirements.
Caterpillar is an Equal Opportunity Employer (EEO).
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