Overview:
**Role Purpose**
- The purpose of the role is to manage delivery of a projectdriving operations and delivery governance, ensuring right talent supplychain to optimize customer satisfaction and cost of delivery_
**Do**
- **
Delivery Management**
- _ Ensure seamless delivery of the projects _
- Deploy optimum project delivery structure post transition/ migrationphase by evaluating the budget, costs, risks and staffing requirement
- Create quarterly project charter with well-defined weekly projecttrajectory as per the project specifications & requirements andensure 100% adherence in terms of schedule, quality, efforts and costs
- Ensure 100% compliance to Project SLA's, information securityprotocols and etc (all customer's contractual obligations)
- Monitor and take appropriate actions on internal and external auditfindings to ensure no major non-compliance/ deviation from the SLA
- Liaise between customer and internal technical delivery team todrive project health by adhering to organizational norms of projectmetrics
- Drive various project related audits like quality, customer, ISO etcand ensure zero non-compliance
- Conduct periodic cadence with the quality team to take proactivemeasures to resolves issues/ possible escalations
- Conducts periodic cadence with Workforce Management Group (WMG) toensure 100% fulfillment as per the program/ project requirement
- Regularly audit quality (QA) status of delivery and engage QA teamto ensure adherence to Quality Assurance standards and processes
- Maintain project structure in Confluence & SAP in line withprevailing business requirements and norms
- Ensure expected ramp down (ERD) compliance as committed in MSA
- _
Client Relationship Management_
- Engage with client to deploy opportunities to deploy multiplesolutions within/ across SLs to create a stronger value proposition forclients
- Conduct regular customer connects (meetings/ visits/ video-conference) and participate in Management Review Meetings (MRM) withclient management/engagement managers to understand customer'scurrent and future needs and seek feedback to improve deliverymethodology/ timelines/ resource allocation
- Identify and close early warnings on a project to avoid any customerescalations
- Plan and conduct Quarterly Business Reviews (QBR) along withDM's/ ADH with the client management/ leadership team to driveimprovement actions and mine for a new portfolio/ opportunity within theaccount
- Design and monitor project performance dashboards/ reports with theclients periodically
- _
Delivery governance across the project_
- Create weekly/ monthly/ quarterly MIS and reports to monitor andtrack overall project
- Conduct periodic reviews with the delivery team on operational,quality and fulfillment parameters and new idea generation & itsimplementation on existing projects
- Identify and resolve potential risks or early warning signs onproject delivery to drive for ZERO surprise escalations and eliminateany revenue leakage
- Escalate any deviations from the project charter to the deliverymanagers in terms of schedule, effort, cost, infrastructure from theproject charter and minimize process exceptions and such deviations fromthe actual project plan
- Review and monitor revenue allocations/ realization to avoid OBrevenue leakage
- Provide inputs to delivery leadership team on overall deliveryperformance parameters (project heath, utilization, realization etc) atproject/ program level during reviews highlighting any critical projectescalations and potential risks
- **
Operational Excellence**
- _ Automation Focus_
- Perform pareto analysis as per the no. of incidents received andaccordingly identify automation opportunities and drive value addsacross the project
- Deploy next generation hyper automation and crowdsourcinginitiatives in coordination with Holmes RO team to enhance productivity,quality and speed of delivery
- Interact and engage with tools team to bring in new tools in theproject to automate certain pointers/ elimination of any noise in theproject
- _
Innovation Focus_
- Brainstorm with the team to identify improvement opportunities andinitiatives to further improve quality, delivery speed and productivityparameters
- Drive value adds and BVMs; ensure management showcases them tocustomer in MRM & QBR to drive growth
- Plan and conduct periodic idea campaigns to generate new solutionsto the problems/ define better ways of working
- _
Drive and deploy Knowledge Management and sharing _
- Contribute in internal knowledge sharing initiatives at Wipro bydriving internal training sessions, best practices, learnings, valueadds and BVMs and deploys best practices in various projects within ownaccount
- Deploy the Wipro's knowledge management portal across theaccount and monitor & track trainings
- ** Capability Development and Talent Pipeline Creation**
- _ Demand forecasting in line with business requirements _
- Anticipate attrition and ensure right talent supply chain to del