Blue Yonder Title:
- Project Manager Int - Cloud Services
Overview:
Managing multiple project engagements, Identifying project requirements, leading cross-functional teams for delivering solution requirements, Establishing strategic relationship with each client that transcends tactical implementation details, Providing regular project communication and status reporting, Resolving project issues, scope and timelines, Conducting performance reviews and provide guidance, feedback, mentoring and developmental experience to project team
Our current technical environment:
- Project Management Methodologies & ITIL/ITSM Framework
What you'll do:
- Lead all the cloud activities as per JEM and ensured timely and quality deliverables
- Ensure cloud standards are practiced and adhered by BY and 3rd party implementation teams by clearly setting expectations from kick off.
- Regular review project progress, update the acceptance criteria, identify and manage risks and ensure internal and external stakeholders are kept up to date on regular interval.
- Assesses how existing and emerging solutions can make our customers become more effective and work more efficiently
- Builds collaborative relationship that increase customer's perception of the value BY Cloud Services and expands future business opportunities
- Collaborates with appropriate BY teams on client's behalf to strengthen their credibility as trusted advisors
- Ensures project team adheres to BY policies, procedures, methodologies and quality standards
- Manages client issues, escalating to appropriate parties as needed.
- Manages Cloud Services engagements including interactions with client project team and client executives.
- Participates in business process analysis or solution design
- Provides advice to customers regarding industry best practices and process methodology
- Work with the sales team and customer on developing resource/capacity estimates for new initiatives.
- Escalate any project issues including timing, budget, resources, scope and more to upper management in a timely manner and put together "Get Well" plan in challenging times.
- Provides leadership and motivation to project team members throughout the project life cycle.
- Knowledge of workflow management tool (Control M, Tivoli) a Plus
- Knowledge of ITIL Service Management processes (Like Change Management, Incident Management, Problem Mangement) a Plus
What we are looking for:
- Educational Qualifications
- Bachelor's Degree in Engineering or Master's Degree in Computer Applications or other equivalent technical field.
- Communication
- Associate has good English language Skills both verbal and written
- Associate has expert customer service/phone skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult customers
- Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.
- Must have excellent organization and technical documentation skills.
- Personality Fit
- Ability to work calmly under pressure and meet deadlines.
- Ability to make modifications to the systems with little or no interruption of service.
- Ability to organize projects and tasks according to priorities.
- A person in this position should be a good project leader and have the ability to communicate effectively project plans and status of projects.
- Must be self-motivated and enjoy a sense of pride in their accomplishments.
- Ability to travel at short notice to customer site as per business needs
- Work Experience
- Overall 5-10 years of relevant project management experience activities viz., scoping, estimation, tracking, release & change management
- About 2-3 years of experience in Project Management Methodologies & ITIL/ITSM Framework
- Prior experience in JDA solutions like SCPO etc.
will be added advantage.
- Project Management Professional (PMP) & ITIL Certification a plus
- Strong decision making skills in a leadership role
- Good People Management Skills
- Miscellaneous
- Able to work flexible hours, including evenings, weekends, as project and system availability requirements demand.
Able to be on-call
Our Values
If you want to know the heart of a company, take a look at their values.
Ours unite us.
They are what drive our success - and the success of our customers.
Does your heart beat like ours?
Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)
is our strategy for fostering an inclusive environment we can be proud of.
Check out Blue Yonder's inaugural
Diversity Report
which outlines our commitment to change, and our
video
celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disabilit