.Supporting the Most Exciting and Meaningful Missions in the WorldProject ManagerProgram ManagerAmentum is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, Amentum supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. Amentum has a workforce of approximately 57,000 people in over 70 countries on all seven continents and is headquartered in Germantown, Maryland.Description:The Program Manager (PM) oversees the operations and ensures the high-level performance activities and results for the services provided to the US Government (USG) Client. This person has key responsibilities in ensuring all aspects of the project's operations including USG staff satisfaction.DECISION MAKING: Must be able to work without close supervision. Required to make decisions based upon broad guidelines, practical experience, and sound business judgment.SUPERVISION: Reports directly to the Deputy/Program Manager in the US. The PM is responsible for ensuring full operational and financial success is achieved from the project operations.PROBLEM SOLVING: PM role requires the ability to solve complex problems involving multiple functional areas of operations, logistics, and administration. Client retention may depend on problem solving skills. Judgment is required to determine best methods or resolutions for problems presented.COMMUNICATION: Regular contact with Client as well as service providers, personnel, and management.Essential Job Functions:Client Management- Primary face-to-face representative to each local U.S. Client- Manages customer relationship while ensuring adherence to the contract, local laws and company policies and processes- Ensures positive Client satisfaction from Local and Headquarter US staff- Works with local Client staff to understand service issues/improvements and recommend appropriate course of actionService Delivery- Manages operational team and service delivery staff to ensure service levels and contract objectives are met- Manages complex core business processes- Evaluates existing solution and guides process improvement initiatives to gain efficiencies, increase quality, improve customer satisfaction and reduce costs- Understands and clearly documents change request requirements- Coordinates and communicates with other managers and global PMO in the U.S
