.? Why Scalepex?Scalepex is a dynamic services firm specializing in providing nearshore solutions for premium brands like Nike, Pepsi, Toyota, Virgin, and Walgreens.Our mission is to connect prominent market leaders with top-tier professionals from around the world, fostering collaboration, efficiency, and growth.? Take your portfolio to the next level by working with one of our fastest growing clients.Join the Innovation Frontier at Scalepex!? Position OverviewOverall, we are looking for individuals with a "PM DNA" who take ownership and responsibility for their projects, work with minimal supervision, and are able to represent the client in front of the customer.Good communication skills including English fluency is a must.Manages customer program (collection of projects managed together for business benefits) or project for a defined product and/or service scope for a medium/large and/or complex customer contract with medium/high risk probability.Contract might be defined as key project by BG/market.
Delivers the operational and project single/multiple BG/BUs scope to the customer.Ensures all project and operational management is in full alignment with Mode of Operation (MoO), BG/BL guidelines, and the PM.Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule, and quality (CSSQ).Assures consistency among project financial, product, and service forecast activities.Participates in pre-sales and sales process activities.Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.Ensures handover from Sell to Execute and from Delivery to Care is done and monitors progress against it.Ensures project contract management process is initiated and executed.Defines the customization of any global operational processes together with relevant points of contact to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.Language:English (Required)RequirementsQualifications:Hands-on and detail-oriented Project Manager with telecom background and 5 to 10 years of experience in customer delivery and development projects