.**? Why Scalepex?**Scalepex is a dynamic services firm specializing in providing nearshore solutions for premium brands like Nike, Pepsi, Toyota, Virgin and Walgreens.Our mission is to connect prominent market leaders with top-tier professionals from around the world, fostering collaboration, efficiency, and growth.**? Take your portfolio to the next level by working with one of our fastest growing clients.**Join the Innovation Frontier at Scalepex!**? Position Overview**Overall, we are looking for individuals with a "PM DNA" who take ownership and responsibility for theirprojects, work with mínimal supervision, and able to represent client in front of the customer.- Good communication skills including English fluency is a must.- Manages customer program (collection of projects managed together for business benefits) or project for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.- Contract might be defined as key project by BG / market. Delivers the operational and project single/multiple BG / BUs scope to the customer.- Ensures all project and operational management is in full alignment with Mode of Operation (MoO), BG / BL guidelines and the PM- Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).- Assures consistency among project financial, product and service forecast activities.- Participates in pre-sales and sales process activities.- Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.- Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.- Ensures project contract management process is initiated and executed.- Defines the customization of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).- Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.- Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.- Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.- Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction