Reporting to the Functional Excellence Leader, you will be responsible for managing projects and deployments identified through Corporate initiatives or improvement ideas from initial baselining to handover of the process to the CX community._
- _
- _Use Project Management methodologies to track and control deployment plans._
- _Work with key stakeholders to ensure engagement, agreement, support, and adherence to deployments both inside and outside the Global Cx Community._
- _Create, standardize, centralize, and maintain Global CX Process Maps, Standard Operating Procedures, and Value Stream Maps related to Technical Support, Customer Service, and Learning & Enablement_
- You must have_
- _ Bachelors in Mechatronics, Manufacturing, Industrial or related active student or no more than_
- _ 06 month of graduated_
- _ English Advanced_
- _ Availability to cover a full time Monday to Friday_
- _ RFC_
- Knowledge:_
- _Basic knowledge in Excel, PowerBI, Power Automate, SharePoint, Forms, Planner and other Microsoft tools (preferred)_
- _English high proficiency_
- _Technical and/or data analytics background_
**Qualities**
- ** **Attention to detail (to ensure accuracy and quality in work).
Be meticulous, thorough, and focused on delivering high-quality outputs.
- Proactiveness
- Self-driven
- Teamwork/Collaboration
- Open to feedback
- Open to changes
- Committed
- Enthusiastic
- Adaptability
- Reliable
**Skills**
- Project management (Time management, planning, Negotiation, Leadership, Problem solving)
- Ability to document and communicate complex processes and initiatives
- Proficient in identifying and promptly escalating issues
- Ability to articulate and communicate findings to a team member or a team group
- Critical thinking
- Active listening
- Conflict resolution
- Fast learner
- Self-learner
- Ability to work by goals and indicators
**Additional Information**:
- ** JOB ID**:HRD908345
- ** Category**:Customer Experience
- ** Location**:Av.
Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Nonexempt