.American farmers have made tremendous technology advancements through hardware improvements and investments in precision agriculture. However, when it comes to the back-office, most farms are decades behind, relying on spreadsheets, filing cabinets, and decades-old on-prem software to recruit, manage, and pay their workforce. Seso is addressing this problem by modernizing the back-office for the farm.Our mission is to build the premier platform for agribusiness to hire and manage their workforce and improve the lives of agricultural workers. We are addressing American farmers' biggest pain point - access to qualified labor - through a software-enabled labor solution that automates the H-2A visa. Our comprehensive HR platform streamlines and automates the hiring process for farms and seamlessly integrates their efforts across recruitment, onboarding, payroll, and insurance while providing workers access to financial services for the first time.Seso has raised over $60M from Tier I investors including Index, Founders Fund, and Mary Meeker at Bond, and has been recognized with awards including Forbes Rising Stars and Andreessen Horowitz's American Dynamism 50.About the RoleThe Project Manager is a key role to ensure a great customer and worker experience. The role is responsible for achieving and improving Worker-On-Time arrival, and managing customer relationships and expectation handling. The Project Manager has a portfolio of clients/assignments and is responsible for delivering on customer outcomes.Location:Remote, but most of team (bilingual) will be working Monterrey, Mexico office (Hybrid). Fluency in English is required.Responsibilities:Customer Communication and EducationResponsible for communicating priorities and processes to audiences that are both very experienced in H-2A visa programs and those that are new to the program.Own overall customer relationships, including customer satisfaction, retention, and upselling efforts.Project ManagementCoordinating activities that allow for thousands of farmworkers in Mexico, Central America, and other countries to temporarily and safely migrate to the U.S. to get life-changing work opportunities.Handling kickoffs, mid-downstream communication, and post-arrival follow-up.Set expectations clearly and upfront and maintain high engagement and satisfaction across a broad group of customers.Manage a portfolio of accounts.Continuous ImprovementReporting to the Head of Worker Operations in continuously improving Seso's operative plan as our Product, Design, and Engineering teams roll out more world-class tech tools.Identifying process improvement opportunities so the company can build systems, tech, and automation around it.Skillset3+ years of experience in customer-facing roles in a fast-paced environment.Proven track record of success in project management and a displayed technical aptitude.Excellent organizational skills and ability to prioritize, delegate, multi-task, and execute