Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Seattle, Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the team
Client Success team plays a pivotal role in supporting business unit in sales enablement and ad operations processes and execution to make our business more efficient. Is responsible for revenue growth supporting different cross functional teams to remove barriers with our advertiser base. Also, the team plays an instrumental role of unlocking revenue through white-glove projects to address client's needs. The team is focused on 3 main pillars that consist of Solution Selling, Sales Enablement and Ad Operations.
**About the role**:
1. Work closely with different business units such as Creative, Marketing, Sales, and support teams to lead, develop, and implement new strategic initiatives.
2. Identify, implement, and support process improvement opportunities within the GBS organization by communicating with team leaders.
3. Implement scalable programs and best practices across diverse teams to enhance execution.
4. Design, coordinate, and develop projects involving creative problem-solving for business challenges using TikTok's solutions and products.
5. Solid and effective communication with sales and cross-functional teams to lead projects by providing proposals, updates, and reviewing planning with the teams.
**Qualifications**:
**Minimum qualifications**:
- Substantial experience in account management/customer service roles in digital marketing.
- Experience in managing brand and performance advertisers with a deep understanding of their challenges.
- Ability to analyze data and identify insights to evaluate campaign performance.
- Proactive attitude with excellent project management, organizational, and analytical skills.
- Experience diagnosing and resolving technical issues with product and engineering teams is a significant advantage.
- Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders.
- Substantial experience in managing large teams and leadership in cross-functional partnerships.
- High attention to detail and highly organized, self-starter, quick learner with critical thinking skills and passion for TikTok.
- Fluency in English as this position works with different business units.
**Preferred qualifications**:
- Proven experience in organizing and aligning multiple teams and departments, and working with senior leadership.
- Strong documentation, presentation, and communication skills, particularly in a multifunctional role, and experience collaborating with internal and external stakeholders at all levels.
- Extremely organized, versatile, and dedicated to efficient productivity.
- Ability to thrive in an agile and often ambiguous environment.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.