Project Operations LeaderAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.This position reports toEL Customer Operations ManagerYour role and responsibilitiesIn this role, you will be responsible for tracking & monitoring the Commercial Projects revenue & operational performance, working together with the US Project Execution team & Commercial Projects Managers, ensuring that ABB policies are consistently followed. You will ensure that the portfolio of projects is managed consistently based on best practices and ABB policies, controls, and requirements. The work model for the role is: #L-Hybrid. This role is contributing to the ELECTRIFICATION team and stakeholders. You will be mainly accountable for: Overseeing the assignment and routing of projects based on scope, complexity, and region. Ensure alignment with organizational priorities and efficient resource allocation.Performing lost opportunities analyses, identifying potential causes, and recommending future actions in coordination with Sales/local business unit to achieve improved results.Monitoring and analyzing the projects pipeline & current workload, identifying and addressing capacity issues to balance load across PMs with knowledge and business targets as references.Providing technical advice and input referencing project specifications provided by customers or proposals channels, specifically regarding ABB products, systems, and applications. Electrical projects will be focused in the commercial construction markets and may include, but are not limited to, retail, airports, entertainment, hospitals, education (schools, colleges, universities), multi-story residential and water/waste-water treatment plants.Qualifications for the roleMinimum of 4-5 years of experience in a project management role or similar supply chain project-based experience.Work experience in an English-speaking environment is a MUST.Leadership: ability to lead and manage a team.Problem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve technical issues.Communication: Strong verbal and written communication skills to effectively interact with clients, team members, and other stakeholders.Customer Service: Commitment to providing exceptional customer service and improving client satisfaction.Excellent communication and interpersonal skills, with experience collaborating with cross-functional teams and customers.BenefitsRetirement planLife insuranceAccident insurancePaid Parental leave (gender neutral)Wellbeing programMore about usWe value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
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