Mexico City, Mexico
- Tech Hiring
- 3070379
**Job Description**:
- Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
- A PROUD HISTORY OF OVER 75 YEARS
- FY22 REVENUE 10.4 BN USD
- WE'RE PRESENT IN 66 COUNTRIES
- OVER 1,400 ACTIVE GLOBAL CLIENTS
**Requirements**:
- Primary/Mandatory Skills:_
- 5-7 years of work experience
- 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- Experience in working with agile workflow management tools like JIRA preferred
- Experience with Support Processes and Release Management
- Proven ability in supporting a global Clarity PPM platform.
- Understanding of support best practices
- _ Description_:
- Minimum of Bachelor's degree or equivalent
- Experience in Clarity PPM 15.x and above; Hands-on experience on New UX is required.
- Good knowledge of CA Clarity administration and Third-Party Integrations.
- As a L3 Support Engineer, responsible for Production Release Management, UAT Support and stakeholder management
- Responsible for close collaboration with L1 and L2 teams,
- Collaborate closely with the product vendor to work on quarterly upgrades and maintenance activities.
- Creating SOPs and mentoring other team members/stakeholders around support processes
- Have good functional knowledge in various modules of Clarity
- Project Management, Resource Management, Time Management, Demand Management, Financial management and Clarity studio.
- Strong interpersonal, and Client interfacing skills matched with the ability to manage stress, change and timelines effectively.
- Enhance a positive customer experience by creating high quality knowledgebase documents
Experience with BI technologies like PowerBI, Jaspersoft preferred.
- Process-oriented with strong analytical and problem solving skills; applies both innovation and logic to tackle complex problems
- Excellent verbal, written, and presentation skills with both technical and non-technical audiences
- Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions
- Must have a strong analytical acumen, problem solving skills, strategic thinking, attention to detail and interpersonal skills
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
- Project Portfolio Management
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.