Promoter Of Spare Parts Call Center

Velocity Truck Centers is looking for a Call Center Agent. The person in this position must embody VVG company values: Speed, Value, Trust, and must exercise a high-level of ethical behavior and sound judgment; recognizes and lives upto the responsibility of being an ambassador of Velocity and its offerings.**Qualifications**- High school diploma or the equivalent- Experience in call center or customer service environment preferred- Required language proficiency in English and Spanish to effectively communicate with customers**Skills**- Knowledge of supplies, equipment and mechanical parts- Data Entry and strong typing skills preferred- Clerical, word processing and/or office skills- Excellent customer service skills**Job Duties**- Answers customer calls- Provides customers with products and service information- Determines requirements by working with customers- Handles customers inquiries- Sells additional parts and services by recognizing opportunities to up-sell- Explains new features or information to customers- Manages and resolves customer complaints- Researches required information using available resources- Fulfills customer requests- Completes transactions and process orders- Routes calls to appropriate resource if needed- Documents all call information according to standard operating procedures- Completes call logs**Compensation**- Hourly plus commission- Great benefits and 401kTipo de puesto: Tiempo completoHorario:- Turno de 10 horasPrestaciones:- Vales de despensaTipos de compensaciones:- Bono de asistencia- Bono de productividad- Bono de puntualidadLugar de trabajo: Una ubicación