Client Services Associate - (Fluent Spanish or Portuguese) January 2024 StartJob Category: Customer ServiceOverview:Everyday, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders.Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge.We help our clients find industry experts who can provide their knowledge via interview or survey: we curate this knowledge in a market-leading software platform; and we help clients surface knowledge they already have through expansive knowledge management.What is an Associate?Our clients have a need to get information that they can't find on a simple google search, information that only exists in the minds of industry experts. Our Associates find those experts using our AI-powered technology and connect them with our clients, which are primarily consultancy firms, hedge funds, and private equity firms. Projects range from EV Charging Networks in the US to Shrimp Aquaculture in Mexico, there's always something new that our clients are looking to understand.What You'll Do as an Associate:Work in partnership with your Team Lead to receive & understand requests from clients across a variety of sectors and industries, quickly grasping the current context of requests.Pro-actively search for, and identify, excellent experts globally, using our proprietary technologies & platform, alongside using a variety of other search methods like emailing, calling, our AI platform and utilizing LinkedIn.Act as a consultant by figuring out the type of expert your clients will need to speak with to fulfil their project.Act as your own project manager by handling multiple client requests while connecting with and vetting a variety of experts each day.Share the expert you've chosen to your client by understanding what the client is fully looking for and ensuring those needs are met.Requirements:You have the drive, tenacity and confidence to work in a rapidly growing and unstructured business with constant product and personal evolution.You are an exceptional communicator with an intense focus on generating revenues.You have the organizational skills required to juggle multiple projects, stakeholders and targets and succeed across many responsibilities.You would like responsibility early and thrive on being in a metric and results-driven environment.You are interested in the corporate landscape.You have an interest or background in research, economics, business or financial markets.You thrive in a team environment with a high level of collaboration and are willing to help others from the outset.You possess both the understanding of business issues and the ability required to establish consultative, trust-based relationships with leading industry figures.You must have already graduated by the time you start work with a 2 or 4 year degree to be considered for this role and be able to start work on Monday January 8, 2024.What we can offer you:An uncapped commission structure, that is designed to encourage and reward over performance – the sky is the limit!A private healthcare plan, with minimal contributions for elevated levels of coverage.A 401k plan.Tenure gifts to thank our loyal staff who help the business to grow - vouchers, extra holidays and sabbaticals for each year of employment.An enhanced maternity and paternity package.25 days annual leave each year + 8 public holidays, inclusive of a week's closure over the Christmas period to fully reset.A paid sick leave policy, for those days you just need to reset!A hybrid working model, featuring two/three days per week in our modern downtown Raleigh office.Team socials – from Pizza to Caribbean to Korean food, we love to encourage our team to get together and try new experiences together!The opportunity to create, lead or participate in one of our many ERG groups, to help drive diversity, inclusion and understanding across our business.Corporate Events: from quarterly gatherings to our annual Christmas & Summer parties, we love to celebrate, collaborate and have fun together!
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