Pursuit Services - Demand Management

**Primary responsibilities include**:

- Develops understanding of Pursuit Services service offerings and help educate customers on the value that Sales Excellence can add to their pursuit development efforts
- Build and maintain customer relationships to enhance customer experience; understand our customer, our offerings, and Sales Excellence Pursuit services people to provide "smart staffing"
- Reviews new requests in myPursuitServices queue and initiates scoping calls with clients to better understand their needs and align them with service catalogue offerings
- Smart staffing to align the appropriate service offerings, skills, and bandwidth with client's needs
- Actions internal scope change requests (staffing modification requests)
- Ensures accurate data including fields such as demand notes, dates, service levels, and other key information within the myPursuitServices tool
- Provides demand management coverage to other MUs as needed - e.g. PTO, volume management
- Provides inputs to process improvement, standardization, and cost efficiency
- Provides link (if appropriate) to deal-specific MS Team or SharePoint solution
- Works with senior demand leadership to manage the forecast and assignments to provide a balance for team members and enable them to take PTO, training, etc. without causing a disruption in service to customers

**Knowledge & Skill Requirements**:

- Customer Insight - INTERMEDIATE
- Deal Shaping - INTERMEDIATE
- Sales Planning & Forecasting - INTERMEDIATE
- Sales Pursuit Management - INTERMEDIATE
- Sales Reporting & Channel Analytics - INTERMEDIATE
- Value Analysis and Prioritization - INTERMEDIATE
- Undergraduate degree: Business Management education desirable
- English language fluency (oral and written)
- A minimum of 3 years of experience