Supervisor de Call Center (Ventas)
Tipo de empleo: Tiempo completo
Turno y horario: Turno de 10 horas lunes a viernes (sábado eventual)
Idioma: Inglés (indispensable, tanto hablado como escrito)
Modalidad del empleo: Presencial
Experiencia: de supervisión comprobable
Bono mensual: Por métricas del equipo
Resumen
Complete day-to-day tasks that include, but are not limited to:
Managing team, as well as meeting KPIs and company goals. Monitor individual and team performance, identifies opportunity areas and creates action plans for improvement.
Key duties and responsibilities:
Manage employee schedules, monitor calls and provide support with questions regarding the product.
Lead, motivate and train staff to meet established goals and objectives.
Monitor performance, provide and document constructive feedback to ensure quality and procedural compliance.
Establish and execute development plans to ensure continuous improvement in operational proficiency, quality and customer satisfaction.
Ensure timely evaluation of employee performance and incentive tracking.
Take escalation calls and turn them into learning opportunities.
Elaborate and execute motivational plans and activities to promote a great working environment.
Prepare for weekly and quarterly business review meetings.
Collaborate with other areas to ensure company policies compliance.
Serve as liaison between company and client, balancing client needs with business goals.
Qualifications:
Demonstrated proficiency in managing and motivating teams.
Adaptability to manage constantly changing priorities and workflow.
Work efficiently in a high demand, team oriented and fast-paced environment.
Ability to work and communicate effectively with all levels of the organization.
Ability to make timely and sound decisions under pressure.
Time management.
Computer and excel proficiency.
Proficiency in spoken and written English.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $10,000.00 - $12,000.00 al mes
Beneficios:
Estacionamiento de la empresa
Opción a contrato indefinido
Seguro de vida
Vales de despensa
Pago complementario:
Bono de asistencia
Bono de productividad
Bono de puntualidad
Bono mensual
Tipo de jornada:
Incluye fines de semana
Turno de 8 horas
Experiencia:
Supervisor de personal: 1 año (Obligatorio)
Idioma:
Inglés Conversacional Hablado y escrito (Obligatorio)
Lugar de trabajo: Empleo presencial
Fecha límite para postularse: 20/05/2024 Fecha de inicio prevista: 26/08/2024
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