Qa Analyst

Qualifications
- 3+ years Call Center experience
- 3+ years management experience
- Ability to analyze and interpret data
- Ability to meet deadlines amid continually changing priorities

**Responsibilities**:

- Quality Assurance Agent (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our leads
- Will monitor inbound and outbound call to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures
- Make recommendation for enhancements to training materials as needed to enhance the overall customer experience
- Performs call monitoring and provides trend data to site management team
- Uses quality monitoring data
- management system to compile and track performance at team and individual level
- Provides feedback to call center manager
- Perform other duties as assigned

**Salary**: $14,000.00 - $16,000.00 per month

Idioma:

- English (Obligatorio)

Work Location: In person