Qa - Call Center

**_ACSI's fast-growing team is in search of a QA to teach and assist a team that works with our many US-based clients. We are looking for a profile who thrive in dynamic environments and No previous Call Center QA experience._****Responsibilities**:Evaluates the customers' experience as they interact with the agent through the calls and compares it against the Company's standards of performance often called a Scorecard or Rubric.Track the performance and provide actionable data and feedback to call center agents, this may include assessing technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines.QA analysts are expected to participate in call calibration sessions on an ongoing basis and have a pivotal role to play in call center QA and training.**Qualifications / Skills**:An Analytical ApproachAn In-Depth Understanding of Your BusinessExceptional Communication SkillsExcellent Coaching Skills**On site position**Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $15,000.00 - $16,000.00 al mesBeneficios:- Opción a contrato indefinidoHorario:- Turno matutinoExperiência:- QA: 1 año (Obligatorio)Idioma:- Inglés (Obligatorio)