.**About Stori**Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico's Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.**The **Role**The Quality Assurance Coordinator is a key position within Stori´s growing. As an Associate Quality Assurance Coordinator, you'll be a problem solver who likes to think on their feet and enjoy challenges. You will thrive in a fast paced and changing environment while identifying training and development needs for our Customer Service call center reps. You will be passionate about customer service, you'll listen, solve problems, answer questions and work to find a resolution.**You will**- Manage the QA performance with the Stori Quality Team and manage the QA responsibilities with Stori´s BPO.- Identify QA deficiencies through root cause analysis.- Partner with Training and Management to identify programs that reduce errors, and improve both individual and department results.- Develop tools, resources, and job aids to improve individual and overall results.- Balance priorities to achieve deadlines and key target expectations individually and with the Teams- Provide statistical data and patterns of top errors by client, product/benefit, and department/team.- Develop action plans to target deficiencies and improve results.- Ability to work with various skill sets, personalities, and working styles.- Work in conjunction with the Call Center Management team to improve the overall associate and department QA scores
