**Req ID**:231632
We are currently seeking a QA Level 3 to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).
**Position's General Duties and Tasks**:
- Handle moderate to complex issues and problems and works with high-level staff on more complex issues.
- Create test strategies, test plans and test cases for large scale products.
- Review product user interface for conformity to design guidelines.
- Participate in design discussions and technical meetings.
- Work with Software Development Engineers to understand the overall technical architecture and how each feature is implemented.
- Communicate with project managers to define test strategy, scope, and evaluate test results followed by reporting and metrics.
- Responsible for successful execution and informing team and managers of obstacles, issues and risks.
- Efficiently execute test cases across all functional areas of our products. Functional testing with different browsers, tablets, and phones.
- Execute test plans and test cases ensuring that they meet provided requirements and technical design objectives.
- Conduct occasional field testing.
- Write and perform advanced SQL queries to analyze and manipulate data.
- Interpret and report testing results and be a vocal proponent for quality in every phase of the development process.
- Find, isolate, document, regress, and track bugs through resolution.
- Participate in weekly calls and timely escalation of severe bugs.
- Conduct root cause analysis for defects, non-conformities, or other quality failures. Leads root cause and defect resolution for all production issues with special focus on high-impacting defects.
- Contribute heavily to the production defect resolution process. May work with QA teams on internal audit needs.
- Mentor and train team members in Quality Standards.
- Ensure QA processes adhere to quality standards.
- Maintain documentation on coding, processes, and changes.
- Perform onboarding knowledge transfer and training for all new staff members.
**Qualifications**
**Must have Skills**:
- Minimum 5 years of QA testing experience.
- At least 4 years of exposure to Agile software development methodology and Scrum implementation.
- At least 5 years of Experience with issue tracking software such a Jira.
- Should have worked for a minimum of one year in test management software.
- Good knowledge of SQL such as being able to execute select queries.
**Nice to have, but not required**:
- At least 2 years of API testing experience.
**Education Requirements**
- Bachelor's degree
**About NTT DATA Services**
**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._
