Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
**Job Description**:
Kalypso, A Rockwell Automation Business, is a professional services firm dedicated to helping clients discover, create, make, and sell better products with digital. We believe that innovation across the value chain is the single most important factor for long-term growth and success.
We are passionate about our work and committed to helping clients become more innovative, competitive, and productive. The Kalypso team consists of diverse industry and technical experts with proven experience delivering results. Our people are recognized business, industry, and technical thought leaders with a passion for innovation.
As a provider of professional services, our people are the key to success. We are looking for the absolute best to join our world-class team. We want balanced individuals who are willing to go the extra mile to provide the sustainable results our clients expect. At the same time, we are looking for real, multi-dimensional people - _Characters with Character_ - who complement their expertise and intelligence with personality and integrity.
**Location: Mexico (Hybrid)**
**Responsibilities**:
- Collaborate with cross-functional teams to understand business processes and data needs.
- Develop and implement processes to ensure proper data management and maintenance.
- Troubleshoot and resolve system issues as needed.
- First point of contact for Client Service team to troubleshoot issues with operational processes (i.e. Accessing QRM workflows, status of submissions, common issues with project workbooks, etc.).
- Develop and maintain system documentation and user guides for end-users. Can use Lucid or Visio to diagram data and process flows.
- Work with stakeholders to identify opportunities to improve business processes.
- Collaborate with Rockwell C&N Team to manage legal document review backlog.
- Maintain legal and commercial templates.
- Assist with proposal responses regarding common company information on Supplier and Security questionnaires.
- Coordinate Critical Project and Technical Review meetings with QRM lead and Delivery teams.
- Assist the Operational Excellence team leadership with management of special short-term projects - attend project calls, assist with project tasks & scheduling, assist with keeping projects moving forward and on schedule.
**Basic Qualifications**:
- Bachelor's degree from an accredited college or university
- English language: excellent written, verbal, presentation, and interpersonal communication skills
**Preferred Qualifications**:
- Experience with business & financial process systems and Microsoft Forms or similar systems.
- Ability to work independently and manage multiple tasks simultaneously.
- Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Experience with Microsoft Office tools is a plus.
