Quality Analyst

**Resposibilities**:- Perform case quality review in a daily basis.- Ensure adherence to the activities described on the Global Operational Assessment procedure- Pull and distribute HUB reports- Communicate with LOC client whenever necessary- Lead and perform calibration in end to end perspective- Work along supervisor supporting the operational health assurance of the team (time breaks, quality level, SLAs management and Genpact Policies in the floor)**Minimum qualifications**:- Experience is desirable in Insurance Industry- 2-4 Years' experience in contact centers- High school Diploma- Proficient English level- Office knowledge- Experience in managing groups- AvailabilityTipo de puesto: Tiempo completo, Por tiempo indeterminadoBeneficios:- Seguro de gastos médicos- Vales de despensaHorario:- Turno de 8 horasPago complementario:- bono de productividad