Quality Analyst Engineer (El Florido)

Descripción y detalle de las actividadesPosition Summary:Responsibilities and Essential Functions:Monitors, observes, and evaluates warranty dataMonitors and evaluates internal quality performance.Reviews system utilization (Power Bi & EASE web-based audit platform) for all interaction channels.Produces Quality Reports using Power Bi.Schedule Audits by EASE.Receives requests from the Quality team to review specific issues or trends and report findings.Recommend changes to process and training based on analyses and data.Effectively communicate, present and facilitate information/training sessions as needed.Other duties as required.