Quality And Process Excellence Lead

Job responsibilities:Support process excellence initiatives and drive improvement projects.Drive benchmarking and best practices deployment across accounts.Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks.Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.Drive projects to improve and maintain the profitability of the process.Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.Ensure all process metrics are met.Lead quality report and dashboards.Support in SOP and VSM creation.Educational Qualification: Any Graduate, B.E/B.TechProfessional Qualification if any: Six Sigma Black Belt/Lean Certified/Trained#J-18808-Ljbffr