Quality Assurance Analyst - Mexico City

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

About Us

About the team
Our Operations team moderates millions of videos daily at a global level to ensure the contents are safe for our users. As a Quality team, we need to review and audit the contents which were moderated by our moderators, to handle appeals, providing feedback and support on policy questions.

**Responsibilities**:

- Perform daily sampling tasks for audit purposes;
- Do thorough data analysis, report creation, feedback problems & handle necessary escalation and weekly feedback on moderation quality;
- Provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps;
- Cooperate with moderation teams and Market POC to ensure the moderation quality is up to standard;
- Participate in the development of quality inspection standards and continuously optimize the process and system platform;
- Participate in occasional training sessions for our partners;
- Hold calibration sessions to our BPO partners.

**Qualifications**:
Minimum Qualifications
- Experience in a BPO, call center or customer service environment
- Advanced English

Preferred Qualifications
- Previous experience performing a Quality Assurance role in a Content Moderation / Content Quality / Safety environment
- Attention to detail and you are comfortable using data analysis to identify trends

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

LI-Hybrid