Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the team
Our Operations team moderates millions of videos daily at a global level to ensure the contents are safe for our users. As a Quality team, we need to review and audit the contents which were moderated by our moderators, to handle appeals, providing feedback and support on policy questions.
As TT Live QA you will conduct quality auditing and data analysis to provide accurate and continuous quality feedback to all relevant stakeholders. You will be closely monitoring our platform content. By auditing and monitoring content, you'll join our collective efforts to optimize the implementation of our Policy guidelines with Product Team and Product Business Partners teams with whom you'll have regular communications to accomplish our company's goal.
**Responsibilities**:
- Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed;
- Conduct root cause data analysis;
- Provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps;
- Work closely with Operations and Safety teams, and act as escalation point of contact for policy related questions, issues and solutions;
- Cooperate with moderation teams and Policy Enforcement to ensure the moderation quality is up to standard;
- Conduct coaching and calibration sessions to the Content Moderation teams (Inhouse and BPOs) to ensure that operational policies and processes are being applied consistently;
- Enhance moderation policy and community safety continuously;
**Qualifications**:
Minimum Qualifications
- Currently working in TnS related areas;
- Available to work based in Mexico City, Mexico;
- Experience in a BPO, call center or customer service environment.
- Advanced English skills;
Preferred Qualifications
- You pay attention to detail
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.