.Right now is an incredible time to be a part of the Printful team.We're building an ecommerce framework at a pace that allows us to keep adding new and exciting job positions month after month. As a company, we're ever-evolving and hungry for knowledge and talent. If you share our passion, it's time for you to join our team of creators.The Quality Assurance and Training (QAT) Specialist conducts quality assurance audits of digital print production facilities ensuring company standards are maintained and product integrity is preserved. Consults with the quality team to resolve quality, production, and efficiency problems. Functions as an information source to all departments when special and critical quality issues occur. Focuses on improving Printful quality standards while driving to decrease reshipments, refunds, and reshipments at your facility.**Responsibilities**:- Help with determining and monitoring overall product quality by conducting and evaluating various product tests related but not limited to printing, embroidery, sewing, packing, and shipping.- Assist QAT Coordinators with creating, establishing, and implementing Standard Operating Procedures (SOPs) to perform tasks at hand. Ensuring that continuous compliance is maintained throughout the company.- Developing and updating work instructions for each individual task performed in detail.- Establish, analyze, and maintain new and ongoing quality programs.- Identify, evaluate, document, and recommend when to take corrective action with regard to product quality improvement and process improvement to enhance the company's customer experience.- Educate personnel and recommend necessary quality control testing, equipment setting, general process, and housekeeping practices.- Function as an information source for departments when critical quality issues arise.- Assist in the development of special department projects and work in conjunction with supervisors, director of operations, and quality control services.- Help with conducting assessments on existing production processes and support continual end product quality improvement initiatives.- Analyze production-related damages across all departments, and recommend corrective action to decrease the damage rate to QAT Coordinator team.- Additional projects and tasks that are assigned as required.Competencies- Ability to identify and maintain priorities for tasks and projects.- Ability to work in a fast-paced, cross-functional environment, both independently and with a team.- Strong communication and technical skills.- Proactive, self-motivated, driven, and committed to a team approach.- Dedicated to increasing the quality of products and services provided by the company.- A high sense of urgency coupled with the strong ability to multitask.Supervisory ResponsibilityThis position may or may not have direct supervisory responsibilities, but does always serve as a coach and mentor for other positions in the department