.**About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.**Job Track Description**:- Performs business support or technical work, using data organizing and coordination skills.- Performs tasks based on established procedures.- In some areas, requires vocational training, certifications, licensures, or equivalent experience.**General Profile**- Proficient in a range of operational processes through prior job-related experiences and trainings.- Completes assignments and guides the work of peers and other team members.- May work cross functionally, in different areas when necessary.- Proposes improvements to processes and methods.- Works within established procedures and practices.**Functional Knowledge**- Has developed skillset in a range of processes, procedures, and systems- Acts as a technical expert in an area.**Business Expertise**- Helps teams to integrate and work together to support the achievement of company goals.**Impact**- Impacts own team and other teams whose work activities are closely.- Impacts the end user for a more efficient and productive experience.**Leadership**- Serves as a team head and may allocate work.**Problem Solving**- Ability to problem solve and evaluate issues and solutions to provide the best outcome for clients and end users.**Interpersonal Skills**- Exchanges ideas and information effectively.- Empathetic and patient demeaner, showing understanding and compassion for the end user.**Responsibility Statements**- Monitors transactions to ensure compliance against performance standards.- Develops and implements key process improvements.- Develops systematic approaches to assure high-quality services are provided.- Partners with operational team leads on areas of opportunity that have been identified.- Documents performance trends to develop processes and improve overall performance.- Assesses associate performance and delivers coaching based on findings.- Assists with the development of training, QA processes, and process improvement.- Interacts with work leaders, supervisors, and managers.- Reviews work of levels 1, 2, and 3.- Provides feedback and coaching to transaction processing personnel on errors created.- Provides support in creating and reviewing documented SOPs with operations.- Detects, examines, and reports fraudulent activities.- Helps create corrective and preventive action plans (CAPA) for error elimination or minimization.- Conceptualizes, develops, and delivers training modules on process knowledge, auditing techniques, and quality tools
