Quality Assurance - Call Center

ACSI's fast-growing team is in search of a QA to teach and assist a team that works with our many US-based clients. We are looking for a profile who thrive in dynamic environments and No previous Call Center QA experience.**Responsibilities**:Evaluates the customers' experience as they interact with the agent through the calls and compares it against the Company's standards of performance often called a Scorecard or Rubric.Track the performance and provide actionable data and feedback to call center agents, this may include assessing technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines.QA analysts are expected to participate in call calibration sessions on an ongoing basis and have a pivotal role to play in call center QA and training.**Qualifications / Skills**:- An Analytical Approach- An In-Depth Understanding of Your Business- Exceptional Communication Skills- Excellent Coaching Skills**ON SITE POSITION**Tipo de puesto: Tiempo completoSalario: $17,000.00 - $18,000.00 al mesHorario:- Turno matutinoPrestaciones:- Opción a contrato indefinido