Quality Assurance Engineer Iii

**PRIMARY JOB ACCOUNTABILITIES**- Ensure support is provided by third parties appropriately and in a timely manner.**ESSENTIAL FUNCTIONS AND TASKS**- Coordinate and/or execute support to ensure proper solution and/or follow-through to end user issues.- Triage support ticket in diverse platforms.- Create, Generate and report KPis monthly to keep track of support tickets.- Create, Update and Maintain Test Case/Script Repository for Customs Applications.- Execute and Coordinate UAT Testing.- Provide KPI Metric for UAT Testing and Passing Score Go/No-Go.**KNOWLEDGE AND EXPERTISE**- Windows operating systems.- Microsoft Office and Teams.- Android operating systems.- Laptop, Tablet and Smart Phone usage.**COMPETENCIES**- General knowledge of customs process.- Test Case / Test Script Authoring.- Analysis and reflexive thinking.- Ability to think or abstract as a 3rd person to research and provider support to issues.**SKILLS**- Fluent in English and Spanish communication,- Ability to quickly understand and extrapolate issues reported by stakeholders to triage and channel for proper support.- Ability to communicate effectively with managers/directors.- Ability to plan for future testing scenarios.- Ability to provide hand-held support to users and stakeholders.**EXPERIENCE**- 3+ years in end user support related role.- 2+ years working with ITIL.**EDUCATION**- Computer science / IT Engineering