Hello, we are **MC1**!
We are a leading multinational provider of cloud-based mobility solutions where every day our
MC1ers work on solutions to simplify and add real-time intelligence to the sales processes of major companies worldwide. With offices in the UK, USA, Mexico and Brazil; Innovation Centers in Israel, Brazil and Canada.
As a Quality Assurance Manager in our organization, you will hold a pivotal role that bridges the gap between our technical teams and the Support Director, ensuring the highest level of quality in our products and services. This key position requires a keen understanding of quality assurance principles, the ability to facilitate clear communication, and a commitment to optimizing our quality control processes.
Your responsibilities encompass supervising quality assurance efforts, establishing and implementing quality standards, and serving as a liaison between technical teams and the Support Director. You will champion a culture of continuous quality improvement, conduct quality audits, and develop strategies to ensure our products and services meet or exceed customer expectations.
As a key point of contact between technical teams and the Support Director, you will facilitate transparency and collaboration, aligning quality objectives with business goals. Your role is instrumental in promoting efficiency, customer satisfaction, and the long-term success of our organization.
**Key Responsibilities**
Quality Assurance Oversight
Quality Standards
Cross-Functional Liaison
Quality Audits
Data-Driven Insights
Quality Improvement Strategies
Customer Satisfaction
Regulatory Compliance
Risk Assessment
Team Collaboration
Training and Development
**Professional Education**:
Bachelor's or Graduate's Degree: A degree in a relevant field such as Quality Management, Industrial Engineering, or a related discipline.
**Language Proficiency**:
Proficiency in English: Strong proficiency in English.
Desirable Portuguese Proficiency.
**Experience**
Quality Management Leadership: Over a decade of experience in leading and building quality organizations, fostering a culture of quality excellence, and ensuring that quality is at the core of all operations.
Audit Process Expertise: Proven track record in conducting audits, both internal and external, to assess compliance with quality standards and identifying areas for improvement. Your expertise ensures the organization's adherence to quality requirements and facilitates continuous improvement.
Quality Control and Assurance: Proficiency in developing, implementing, and continuously improving quality control and assurance processes to maintain and enhance product and service quality. You have a strong background in establishing quality standards and key performance indicators.
Team Management: Experience in leading cross-functional teams responsible for quality assurance, process improvement, and adherence to quality standards. Your leadership skills motivate team members to excel in maintaining and improving quality.
Process Improvement: A history of driving process improvements using methodologies such as Lean Six Sigma to streamline operations and optimize quality assurance efforts. You have successfully implemented changes to enhance overall efficiency and quality.
Quality Auditing: In-depth experience conducting quality audits and assessments to identify non-conformities and ensure corrective actions are taken promptly. Your expertise ensures the organization complies with industry-specific and regulatory standards.
Strategic Quality Planning: Proficiency in developing and executing strategic quality plans that align with organizational objectives. You have contributed to shaping the long-term quality vision and ensuring its execution.
Regulatory Compliance: A track record of maintaining compliance with relevant quality and industry-specific regulations, including ISO standards. You have successfully navigated regulatory requirements and integrated them into the organization's quality processes.
Change Management: Experience in guiding organizations through changes and continuous improvement initiatives, ensuring that the quality aspects are addressed and enhanced throughout the process.
Stakeholder Liaison: Skill in liaising with various stakeholders, including cross-functional teams, support organisations, customers, and regulatory bodies, to ensure a shared understanding of quality objectives and standards.
**Soft Skills**
Leadership and Team Building
Effective Communication
Cross-Functional Liaison
Analytical Thinking
Problem-Solving
Conflict Resolution
Strategic Thinking
Critical Thinking
Negotiation
Time Management
Emotional Intelligence