.Quality Assurance Specialist | Persistent Systems | MexicoAbout PersistentWe are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above.We work with many industry-leading organizations across the world, including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $300.6M revenue in Q3FY24, delivering 13.7% Y-o-Y growth. Our 23,000+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries.We're also pleased to share that Persistent has been recognized as the "Most Promising Company" of the Year at the 2023 CNBC-TV18 India Business Leader Awards and named a Leader in Everest Group's Talent Readiness for Next-Generation IT Services PEAK Matrix 2023. We also won four 2023 ISG Star of Excellence Awards, reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we've maintained strong employee satisfaction – over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend.What you'll do:Provide data validation of the work performed by the annotators.Monitor overall project progress and annotator performance.Responsibilities:Establish QA protocols and perform validation of work completed by the annotators.Conduct research and understand US business context to provide guidance for annotators.Interpret data, analyze results using statistical techniques to assess annotator agreement and identify areas for improvement where needed.Work closely with the Medallia Lead to provide updates on overall project progress and annotator performance.Annotate and curate data as needed to support ongoing projects (using Python or Google Sheets).Experience:Exceptional command of the English language (writing, grammar).Understanding of USA business context.Excellent attention to detail.Highly organized.Basic knowledge of statistics to validate and report on QA findings.Proficient in G-Suite (Google Sheets, Docs); Python is a plus.Problem-solving skills.Ability to give and receive feedback.Benefits:30 days Christmas bonus (Aguinaldo).13% Saving fund, capped to the law limit.12% Grocery coupons, capped to the law limit.12 vacation days first year + 6 floating days – number of vacation days increase according to seniority.Annual performance evaluation with rewards and recognitions.Up to USD 200 pre-approved annually for certifications relevant to the employee's role.Free courses available at internal platforms