The Quality Assurance and Training (QAT) Specialist functions in a supporting role to the Quality Assurance and Training (QAT) Coordinator. The QAT Specialist will perform a variety of tasks related to quality assurance such as, but not limited to, audits, document drafting, troubleshooting, research, and analysis. The QAT Specialist is also a part of the global Quality Assurance, Training, and Documentation (QATD) project team (for the duration of the project).**Responsibilities**Perform research, analysis, and drafting of Standard Operating Procedures (SOPs) and other production-related documents as directed by the QAT Coordinator.Assist with the production department training program implementation, day-to-day process, and audits.Perform SOP adherence audits and document results.Assist during the implementation of new products, and ensure that product specifications and requirements are followed to meet set quality standards.Assist with analysis, implementation, and maintenance of new and ongoing quality programs.Identify, evaluate, implement and document corrective action when necessary with regard to product quality and process improvements to continuously improve the customer experience.Analyze branch level refund, reshipment, and damage rate data across all departments, propose and implement process changes to meet set goals, and drive continuous improvement.Prepare progress and update reports as required.Additional projects and tasks to be assigned based on company needs.**Competencies**- Excellent spoken and written English skills.- Ability to work in a fast-paced, cross-functional environment, both independently and with a team.- Strong communication and technical skills.- Proactive, self-motivated, driven, and committed to a team approach.- Dedicated to increasing the quality of products and services provided by the company.- A high sense of urgency.**Required Education and Experience**1 - 2 years of experience in quality assurance, document control and / or training in a manufacturing environment.Experience with creating, developing and implementing SOPs in relation to a manufacturing environment.Experience with professional project management software.Technical savvy, with the ability to use various tools such as GSuite, Microsoft Office, etc.**Supervisory Responsibility**No supervisory responsibilities are expected for this position.**Travel**Travel to other locations may occasionally be required which would be for short periods of time as needed by projects or tasks applicable to the role.Work Location: In person
