New trends and expectations are reshaping the automotive industry.
Inspired by the exciting new challenges associated with this revolution, Faurecia (now FORVIA) anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility.
If you're willing to contribute and create value for tomorrow's cleaner and smarter mobility,
Faurecia is the place to be.
We are looking for a **QUALITY CUSTOMER SERVICE** to be part of our team in SAN LUIS POTOSÍ:
**The main missions of this role are**:
- Customer audit leader within the plant and Leader of the OEM/Tire 1 customer portal
- Ensure compliance with KPI´s with the client
- Follow-up of client claims in time (D3, D6, D8) in client system/QSS and of the response in times of the residents with the client
- Communication with guarantee personal and the supervisor
- Follow-up of quality costs related to the inspection of material in the NQC customer location, through the administration of RMAs
- Plant performance review with customer (JIT/OEM) an customer portal update
- Keep customer notifications up to date
- Control of authorizations for the return of material to the plant as well as its communication with finance/logistics
- Trips to the clients location for on-site review of the quality performance of the plant
- Customer representative inside the plant
**You must have the following qualifications**:
- Minimum 4 years of experience in a related position in the automotive industry
- Advanced English language skills
- Bachelor's in industrial engineering or related
- Strong knowledge in problem solving tools (8D's), Core Tools (APQP, PPAP), metal
- mechanical processes, diverse clients platforms
- Negotiation skills for customer management
**Faurecia is an equal opportunity employeer!