.Quality Delivery Lead-Trust & Safety- Mexico CityAbout TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.About the teamThe Quality Delivery Lead is part of the Quality Operations team and manages moderation accuracy assessment efforts across markets and LOBs. This role drives operational excellence for MX and LATAM Quality Operations by managing a team of QAs and Team Leaders. Collaborate effectively with cross-functional partners to ensure clear communication, insightful analysis, and comprehensive reporting.ResponsibilitiesDrive operational excellence for MX and LATAM Quality Operations by managing a team of QAs and Team Leaders.Collaborate effectively with cross-functional partners to ensure clear communication, insightful analysis, and comprehensive reporting.Work with Safety Ops Leadership and XFN teams to understand various product ecosystems to ensure alignment of QA assessment procedures with product strategies.Coach, support, and manage QTLs and QA operations teams with strong governance and leadership.Be a point of contact for the specific function, working with regional peers to provide insights and execute strategy for the organization.Communicate key strategic updates for the region with all relevant stakeholders globally.Possess a deep understanding of quality assessment processes and quality and efficiency performance metrics.Monitor and analyze quality data to identify areas for improvement.Problem-solve, ensure process integrity and closure of quality feedback through RCA and Action Plans.Generate comprehensive reports on quality performance and metrics for business reviews.Proactively address concerns regarding quality and recommend solutions.Collaborate with QSI and XFN teams to operationalize global projects.QualificationsMinimum QualificationsMinimum Bachelor of Arts/Science degree in Computer Science, Business, Economics or Statistics.Valuable experience in Quality, TnS Operations, or a similar industry + people management experience, managing FTEs and/or working with BPOs.Outstanding natural communicator, with exceptional verbal, written, and communication skills.Experience working cross-functionally with external and internal teams.Ability to lead effectively, prioritize projects, and ensure the delivery of high-quality work under time constraints.Proven leader with project management, planning, presenting and communication skills.Data-focused and detail-oriented with the ability to create and maintain reports, procedures, proposals and presentations