**Company Description**LACROIX is an international, family-owned industrial group that supports its customers in building and managing intelligent living ecosystems, thanks to connected equipment and technologies and through a vision: "Connected Technologies for a Smarter World".LACROIX's three businesses - Electronics, City and Environment - employ 5,100 people worldwide and generate sales of €760 million.Thanks to its expertise combining R&D and Production 4.0, LACROIX's Electronics activity is a major player in the industry and is ranked in the world's TOP 50 EMS (Electronics Manufacturing Services).A specialist in electronic equipment and industrial IoT solutions, it brings to life the innovative electronic projects of its customers, who are among the world's leading players in the industrial, automotive, home automation and civil & defense avionics sectors.By designing and manufacturing embedded systems and industrial connected objects in Europe, North America and North Africa, the business generated sales of €562 million.LACROIX Electronics MI, LLC is the North American entity of the Electronics Activity and is one of the premier specialty provider of electronics manufacturing services (EMS) with a revenue over $200M in 2023. Locations are in Michigan, Texas, and Juarez Mexico.- Represent (specify customer) in terms of quality within Lacroix. To contribute to the development of a climate of trust with customers and to provide them with the necessary assurances and evidence to this end.- Inform Lacroix of the level of customer satisfaction.- Guarantee the conformity of the products delivered to customers....- Coordinate and follow up on action plans defined during meetings with clients.- Coordinate customer visits to Lacroix sites in terms of quality.- Coordinate and monitor the action plan generated following the Client audit, particularly during the management review.- Ensuring the relevance of 8Ds, and effective internal/external communication.- Present quality commitments during RFQ presentations to the various customers- Monitor the progress of a product or process development or modification- Actively participate in monthly review with the client**Qualifications**Skills & Knowledge required:- Level of education required: Engineer- 5 years of experience in a large series electronics company in the automotive industry, in a position including quality issues.- Knowledge of electronics- Experience in a quality position with ideally the management of the customer interface.- Mastery and referent on customer repositories: APQP, PPAP phase, etc.- Mastery of quality tools (FMEA, 8D monitoring plan, 5 whys,...)- Proficiency in office softwareInterpersonal and managerial skills required in the position:- Ability to lead cross-functionally- Leadership skills- Diplomacy- Interpersonal skills- Fluent in English and/or Customer language