.SUMMARYDirect Quality Engineers in operating within area of assigned responsibilities with a high level of efficiency, integrity and enthusiasm, striving to achieve excellence in all endeavors. Represent the quality function of technical support, in conjunction with other internal support groups, regarding issues affecting manufacturing on global customer accounts.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.LEADERSHIP AND MANAGEMENT RESPONSIBILITIESRecruitment and Retention:
- Recruit and interview Quality Engineers and Technicians.
- Coach Quality Engineers/Technicians in the interviewing/hiring process.
- Monitor team member turnover; identify key factors that can be improved; make improvements.Employee and Team Development:
- Identify individual and team strengths and development needs on an ongoing basis.
- Create and/or validate training curriculum in area of responsibility.
- Coach and mentor Quality Engineering staff to deliver excellence to every internal and external customer.Performance Management:
- Establish clear measurable goals and objectives by which to determine individual and team results (i.E. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
- Solicit ongoing feedback from Quality Engineering Manager, Workcell Manager (WCM), Business Unit Manager (BUM), peers and team members on team member's contribution to the Workcell team. Provide ongoing coaching and counseling to team members based on feedback.
- Express pride in staff and encourage them to feel good about their accomplishments.
- Perform team member evaluations professionally and on time.
- Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
- Coordinate activities of large teams and keep them focused in times of crises.
- Ensure recognition and rewards are managed fairly and consistently in area of responsibility.Communication:
- Provide communication forum for the exchange of ideas and information with the department.
- Organize verbal and written ideas clearly and use an appropriate business style.
- Ask questions; encourage input from team members.
- Assess communication style of individual team members and adapt own communication style accordingly.FUNCTIONAL MANAGEMENT RESPONSIBILITIESBusiness Strategy and Direction:
- Know and understand the campus strategic directions.
- Define, develop and implement Quality Engineering strategies, which contribute to the campus strategic directions.
- Provide regular updates to Quality Engineering Manager on the execution of the strategy.Cost Management:
- Identify creative ways to reduce cost by streamlining processes and systems (i.E