**Position Overview**:
The Quality Engineering Manager is responsible for managing customer quality relationships and ensuring customer satisfaction through effective quality engineering processes and solutions. This role involves leading a team of quality engineers, interfacing with customers to address quality concerns, and driving continuous improvement initiatives to enhance product quality and reliability.
**Responsibilities**:
- **Customer Relationship Management**:
- Serve as the primary point of contact for customer quality-related issues and concerns.
- Establish and maintain strong relationships with key customers, understanding their quality requirements, expectations, and feedback.
- **Quality Engineering Leadership**:
- Lead and manage a team of customer quality engineers, providing direction, guidance, and support to achieve departmental goals and objectives.
- **Quality Issue Resolution**:
- Investigate and analyze customer quality issues, root causes, and corrective actions, utilizing problem-solving tools and methodologies such as 8D, 5 Whys, and fishbone.
- Lead cross-functional teams to develop and implement effective corrective and preventive actions (CAPA) to address customer quality concerns.
- **Continuous Improvement**:
- Collaborate with engineering, manufacturing, and supply chain teams to identify opportunities for process improvement and quality enhancement.
- Investigate and analyze warranty data and returned parts, root cause and corrective actions.
- **Quality Metrics and Reporting**:
- Establish key quality performance indicators (KPIs) and metrics to monitor and measure customer quality performance.
- Prepare and present regular quality reports and performance dashboards to management and customers.
**Requirements**:
- Bachelor's degree in engineering or related field; advanced degree preferred.
- Minimum of 7-10 years of experience in quality engineering or quality management roles, preferably in the automotive industry.
- In-depth knowledge of quality management systems, methodologies, and tools, such as IATF 16949, ISO 9001, Six Sigma, APQP, PPAP, and FMEA.
- Experience in customer-facing roles, with the ability to manage customer relationships.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office Suite and manufacturing software systems.
- **Proficiency in Spanish and English languages (written and verbal)**
Work Location: In person
